24-Hour Return Policy
At Joush Luxury, client satisfaction and garment excellence are paramount. Customers can request a return within 24 hours of receiving the order, provided the item is unworn, unused, unwashed, unaltered and returned in its original condition with tags and packaging intact.
1. 24-Hour Return Window
Customers can request a return within 24 hours of receiving the order, provided the item is unworn, unused, unwashed, unaltered and returned in its original condition with tags and packaging intact.
2. Custom & Made-to-Measure Creations
Custom-made, personalized, altered or made-to-measure items are not eligible for return unless the item is defective or there is an error from our side.
3. Order Cancellation & Modifications
If you need to modify your delivery address, size, or order details, please contact our support team immediately on WhatsApp before dispatch handover.
4. Contact Support for Assistance
For any return requests or questions, please reach out directly with your order number via WhatsApp or email at info@joushluxury.com within 24 hours of delivery.