Frequently Asked Questions
Find clear answers to common inquiries about sizing, custom creations, shipping, and order care.
Yes. Joush Luxury offers custom-made and selected customization services. You can contact our team through the WhatsApp button on our website to discuss your requirements.
Yes. We offer standard sizes for selected products. Customers who require a specific or custom size can contact our team through WhatsApp for assistance.
Yes. For plus-size and special sizing requirements, please contact our team through the WhatsApp button on our website. We will guide you through the measurement process to help ensure the best possible fit.
Please refer to our Size Guide before placing your order. If you are unsure about your size, contact our customer support team through WhatsApp for assistance.
Delivery times depend on your location and whether the item is ready-to-wear or made to order. Estimated delivery information will be provided during the ordering process or upon request.
Yes. Joush Luxury accepts international orders. International customers can contact us directly through our WhatsApp button to confirm product availability, delivery arrangements, shipping costs, and payment options.
Cash on Delivery may be available for eligible orders within the UAE, subject to location and order requirements.
Please refer to our Return, Refund, and Exchange Policy. Certain items, including custom-made, personalized, altered, or specially produced garments, may not be eligible for return or refund unless they are defective or incorrect.