At Joush.luxury, customer satisfaction is important to us. We are committed to delivering premium-quality fashion pieces with excellence and care.
Please review our return and exchange policy below:
RETURNS & EXCHANGES We accept returns or exchanges within 7 days of receiving your order.
To be eligible for a return or exchange:
Items must be unused, unworn, and in original condition.
All original tags and packaging must be intact.
Items must not be damaged, stained, altered, or washed.
NON-RETURNABLE ITEMS The following items are not eligible for return or exchange:
Customized or tailored orders
Worn or used items
Sale or discounted items
Items damaged after delivery
DAMAGED OR INCORRECT ITEMS If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos of the product.
We will review the issue and provide an appropriate resolution.
REFUND PROCESS Once your return is approved and inspected, refunds will be processed to the original payment method within 7–14 business days.
Shipping fees are non-refundable unless the issue was caused by us.
SHIPPING FOR RETURNS Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
CONTACT US For return, exchange, or order assistance, please contact us:
WhatsApp: +971 56 175 3365
Email: info@joushluxury.com
Thank you for shopping with Joush.luxury. Modern Luxury Inspired by African Elegance.
